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The latest reports from users having issues in New York City come from postal codes 10023, 10003, 10118, 10001, 10021, 10004, 10011 and 10013.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 291,916 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:Brooklyn, Queens, The Bronx, New York City, Newark, Irvington, East Newark, Staten Island, Cliffside Park, Jersey City, Clifton, Fort Lee, North Bergen, Secaucus and Union City.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | TV | |
| Brooklyn | ||
| Brooklyn | Internet | |
| Brooklyn | Wi-fi | |
| Queens | Internet | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Leon Sun (@LeonSun98) reported fromQueens, New York
Went to spectrum Store yesterday and today to get the sim card kits so I can transfer my mobile service, and could not get the Sim card kits. They can only be shipped I was told, but on the website, it says the kit can be picked up on store. @GetSpectrum @Ask_Spectrum
- Stephen McCloud (@sgemccloud) reported fromBrooklyn, New York
@Ask_Spectrum your service is awful. I have had four outages this week. I’m in 11220.
- Sukhmani ∞ Singh (@SukhLikeBook) reported fromManhattan, New York
@Ask_Spectrum Please sort out issue with TNT in NYC (shows channel locked even though it's a part of my package) sucks to be missing the very first @NBAonTNT game of the season 😠
- Sean Donnelly (@_SeanDonnelly) reported fromBrooklyn, New York
hi @Ask_Spectrum my internet is completely out. Please help me or else I might have* a** heart*** attack***** miss** monday*** night **** football
- Plinia (@Plinia) reported fromManhattan, New York
@GetSpectrum i need assistance with an person customer service ASAP please I have problems with my account.
- Jose A Saltos (@JoseASaltos) reported fromQueens, New York
@GetSpectrum absolutely disappointed with service for business accounts. That’s the tweet!
- okkkk (@otheralaina) reported fromManhattan, New York
@jsullivannyc @SueConstantine @Ask_Spectrum still down in manhattan. middle of the workday. so ridiculous.
- Adam Isserlis (@AdamIss) reported fromBrooklyn, New York
@Ask_Spectrum any news on the outage in Brooklyn?
- Duck (@funnyphilduck) reported fromManhattan, New York
@Ask_Spectrum when will you restore WiFi here in Manhattan?? It’s been out all damn day!
- Theresa Kent (@TheresaKent14) reported fromManhattan, New York
@Ask_Spectrum ummmm it said service was restored a few hours ago. But I still can’t connect to the WiFi on any of my devices.
- B (@BMPharrell) reported fromQueens, New York
@Ask_Spectrum is the worst company and I would support anything my government would do to get them out of my life. The fact they are charging me for equipment that I have not had since their merger with TWC is insane. Maybe you should better check your records…
- Marlene (@_Marl_E) reported fromBrooklyn, New York
@Ask_Spectrum any idea when internet service will be restored? In the 11222 zip code?
- TOM BIEN 🇱🇷 (@justpassaway) reported fromQueens, New York
@Ask_Spectrum hi, our service was in an “outage” that was supposed to last til 4pm EST latest. Our internet service is still virtually unuseable as of 9pm. how can you assist?
- Christina M. (@CMarnager) reported fromManhattan, New York
@Ask_Spectrum any update on service outage for Manhattan (10038)? I’ve been out for 2 hours now
- Olivia A. (@OliV1986) reported fromManhattan, New York
@GetSpectrum day 3 of no service... quite problematic when one works remotely and there's only so much my mobile data can do as a hotspot... I'm definitely not paying for a full month of service when I am not getting any service... #Spectrum #SpectrumOutage #SpectrumDown
- Jose jpalm5515@gmail.com (@peeping1) reported fromQueens, New York
@Ask_Spectrum why are you down grading services.. Why are you customer service reps so rude..
- Andre “Encore” Moore (@encoreshowtime) reported fromQueens, New York
@GetSpectrum y’all are the worst. @verizonfios you up? 👀
- Dave A. (@da_______in) reported fromManhattan, New York
I never thought I’d live to see the day when I would miss @GetSpectrum but @verizonfios made that day happen. They have the worst service I have ever seen! This company is trash! If you are trying decide between internet providers DO NOT CHOOSE @Verizon #CustomerServiceWeek
- Sukhmani ∞ Singh (@SukhLikeBook) reported fromManhattan, New York
Same issue with TBS!! FFS @Ask_Spectrum
- Dawn Kelly (@prmaven17) reported fromQueens, New York
.@GetSpectrum we need better customer service at 133-19 Atlantic Avenue. Shouldn’t take so long to exchange or turn in systems. Instead of supervisor walking the floor, why doesn’t he lend a hand too to move this line??? People have been here for 35 minutes. #notgood
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- NRHTX (@NRHTX2006) reported
@Ask_Spectrum Dear Spectrum, internet service was restored yesterday Feb 16tj around 11AM. IT went down again at 1115AM in North Richland Hills, TX 76180. Do you know when this will be back to service
- Geekpondering (@geekpondering) reported
@Ask_Spectrum having an outage with zero explanation and zero ETA and zero means of getting regular updates is a really awful customer experience.
- Janos Stripes #blacklivesmatter (@janosian990) reported
@HeckhoundSamael @MightyManey @GetSpectrum I personally hate Suddenlink, they have a monopoly over my hometown for 80% of the region and are absolutely disgusting with their customer service and infrastructure - because they literally have nobody else to compete with thanks to the city council.
- Jimmy Buckets (@TicklerOfTwine) reported
Is @GetSpectrum in charge of Texas' energy system?! Is that what happened??? If so, this isn't the last outage
- Shelana Moore (@shelmoo76) reported
@GetSpectrum how come I was told an nationwide outage but my neighbor still has service ?
- Jonathan Rice (@jonnaroo) reported fromBurbank, California
Hey @Ask_Spectrum is there an outage in Burbank?
- Edith Garcia🐣 (@edithX360) reported
@Ask_Spectrum No internet since Sunday! Can you help ?!!
- Andy (@bestintexas80) reported
@Ask_Spectrum @GetSpectrum you guys do know that when you sell phone service it needs to stay on right? Your internet/voice service is a literal lifeline (911 srvc) and you just constantly put people at risk by having shoddy uptime. Ice storms don't take down the internet. 1/?
- Andy (@bestintexas80) reported
@Ask_Spectrum I already went down this road with you. DMed you my number, my address, my wife's number. Got zero answers, zero help, 100% platitudes and no call back (even though one was promised). I am already in your DMs, you DM me. Quit telling me/us you understand and start doing the work
- 𝚊 🌱 (@baekyeahh) reported
@Ask_Spectrum On day 3 without internet and my DMs are being ignored. What’s the issue?
